If a consumer purchases software (like, perhaps, a word processor or a note taking software) and that leads to some harm- perhaps the software allows malware to run on their computer, locking all their data for ransom, or their private data is stolen, then do they have any recourse?
In the area of private law suits, a consumer would likely first look to products liability. Product liability law acts as a form of insurance to protect users - if a product is built in an unsafe way, and it injures you, you may sue the retailer or manufacturer of the product.
There are three general theories a consumer can recover under:
Although these suits are common for defective products such as lawn mowers, coffee makers, and other consumer goods, they are not used by purchasers or users of software. The primary reason why this is so far is that products liability is so focused on physical harms- it covers serious injuries like losing your finger to a bagel cutter, for instance, and the fact that until somewhat recently, most software couldn’t physically harm you. (Although alternatively, some users can recover if they had a contract with the software creator or provider - as in the Trustwave Incident Response suit)
The rise of the Internet of Things is about to change a lot of that. There have already been a small number of cases where liability was found where buggy software caused physical harm to some consumers. Returning to the fridge, what if someone could connect remotely to your fridge, and adjust the temperature to be a little too warm, leading you to get food poisoning? What if they could do so without the temperature display in the fridge changing, so it looked like it was still cold enough?
This talk will explore the background of product liability law, and discuss how and why IOT might bring about a change in expanding coverage of software flaws.
